Receiving the good/service after checking and having confirmed is a compulsory requirement. But, in the event a problem existing with regard to a technical issue is brought to the notice of the company, it should be done within seven days of the purchase, along with a copy of the relevant bill.

In the event both parties are agreeable to return a particular good, the expenses incurred in respect of transportation should be borne by the individual/institute concern.

Complaints made after the lapse of 7 (seven days) of purchase/without the receipt of receiving the goods/service will not be entertained.

The company undertakes to replace the goods with the new ones in situations where they are found to be damaged, expired at the time of handing over or mismatched with the ordered one.

As far as a refund is concerned, the customer is at liberty to opt for either to receive same by way of a coupon or cash.

In the case of a refund of money, the relevant amount will be credited to the bank account of the relevant customer within 5 days and the receipt will be issued to that effect.

In the event the refund is made through a coupon, it will be given within 3 days of the complaint and the number of the coupon can be substituted for money for a future placement of an order.

However, the final decision in this regard will be with Salescom.lk and the company ensures that such a decision shall not prejudice either party by any means.